1. Satisfaction Guarantee:
   Rayfit is dedicated to providing customers with high-quality premium food products. If you are not completely satisfied with your purchase, we offer a hassle-free return process.
2. Eligibility:
   To be eligible for a return, items must be unused, unopened, and in the same condition as received. Perishable items cannot be returned for safety reasons.
3. Timeframe:
   Customers have 7-10 days from the date of delivery to initiate a return request. After this period, returns may not be accepted.
4. Return Authorization:
   Prior to returning any items, customers must contact Rayfit’s customer service team to obtain a return authorization (RA) number.
   Returns without a valid RA number may not be accepted or processed.

5.Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on Rayfit’s part (e.g., incorrect or damaged items).
Returned items should be securely packaged to prevent damage during transit.

6.Refund Process:
Once the returned items are received and inspected, Rayfit will process the refund to the original payment method used for the purchase.
Refunds may take 7-10 days to be reflected in the customer’s account, depending on the payment processor and financial institution.

7.Non-Refundable Items:
Certain items may not be eligible for return or refund, including perishable goods, gift cards, and items marked as final sale.

8. Damaged or Incorrect Items:
   In the event of receiving damaged, defective, or incorrect items, customers should contact Rayfit’s customer service team immediately to arrange for a replacement or refund.
   Rayfit may request photographic evidence of the damaged or incorrect items for verification purposes.
9. Exchanges:
   Rayfit does not offer direct exchanges. Customers wishing to exchange an item may return the original item for a refund and place a new order for the desired item.
10. Policy Updates:
    Rayfit reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By adhering to these guidelines, Rayfit aims to ensure a smooth and satisfactory return process for our valued customers, maintaining our commitment to excellence in customer service and satisfaction.